Terms of Service — Saucy Papi Meals

1. Overview

These Terms of Service (“Terms”) govern your use of the Saucy Papi Meals website, ordering services, and text-message updates (collectively, the “Service”). By placing an order, signing up for messages, or browsing our site, you agree to these Terms. If you do not agree, please do not use the Service.

2. Ordering & Availability

Orders must be placed by Friday at midnight for Sunday delivery, unless otherwise stated.
Menus and availability are subject to change based on ingredient supply.
Delivery is currently limited to select ZIP codes in Los Angeles and the San Gabriel Valley and surrounding areas.
We reserve the right to cancel or refuse orders that cannot be fulfilled safely or legally.

3. Fees & Billing

Meal plans are priced as displayed at checkout (currently starting at $65/week for 5 meals).
Delivery is included for orders within our designated local delivery zone unless a separate delivery fee is shown.
Merchandise orders are charged the listed item price plus applicable shipping at checkout.
All charges are processed through Shopify Checkout. You are responsible for any taxes, tips, or third-party fees shown at checkout.
Prices are subject to change. Any price change will be reflected on the site before you complete your order.

4. Text Message Program (SMS)

Order and delivery text updates are a required part of ordering. When you place an order you must provide a valid U.S. mobile number and check the delivery-updates opt-in box at checkout. By doing so, you give your express written consent to receive automated transactional text messages from Saucy Papi Meals at the number you provide, including order confirmations and delivery-day reminders and delays. You may opt out of messages at any time after ordering.

Marketing texts are optional. At checkout you may separately opt in to recurring automated marketing messages — weekly menus, specials, and promotions. Marketing consent is never a condition of purchase, is recorded separately from your delivery-updates consent, and can be withdrawn at any time by replying STOP.

We record the date and time of each opt-in, the phone number provided, the type of consent given (delivery updates and/or marketing), and where the opt-in was given (checkout or the "Text Us" form) as proof of consent.

Program name: Saucy Papi Meals order & delivery alerts.
Message frequency: Recurring — up to 4 messages per week, plus transactional messages tied to your order. Frequency varies by order activity.
Message and data rates: Message and data rates may apply. Your carrier's standard rates apply to every message sent and received.
Opt-out (STOP): Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any message to stop all texts. You will receive one final confirmation message and no further messages after that. Opting out does not cancel an order already placed; we will contact you by email instead.
Re-subscribe: Reply START or opt in again at checkout to resume messages.
Help (HELP): Reply HELP for assistance, or contact us at papi@saucypapimeals.com or (626) 344-0032.
Managing preferences: To change the number on file, pause messages, or request deletion of your number from our list, email papi@saucypapimeals.com with the number you used. We process requests within 10 business days.
Supported carriers: Major U.S. carriers are supported. Carriers are not liable for delayed or undelivered messages.
Privacy: We do not sell or share your phone number with unrelated third parties for their own marketing. We share it only with the service providers needed to deliver your messages and your order.
Eligibility: You must be at least 18 years old and the account holder or authorized user of the mobile number you provide.

5. Delivery Guidelines

You must provide an accurate, complete delivery address within our serviceable area.
Someone should be available to receive perishable meals on Sunday during the estimated delivery window.
We are not responsible for spoiled food left unattended for extended periods after delivery.
If you experience a delivery issue, contact us within 24 hours so we can make it right.

6. Food Safety & Allergens

Our meals are prepared in a shared kitchen and may contain common allergens. While we list major ingredients, we cannot guarantee allergen-free preparation. If you have a severe allergy, please contact us before ordering.

7. Cancellations & Refunds

Meal orders may be cancelled or modified until Friday at midnight for the upcoming Sunday delivery.
Refunds are issued at our discretion for missing, incorrect, or spoiled items reported promptly with photos.
Merchandise returns are accepted within 14 days of delivery if unworn and in original packaging; the customer is responsible for return shipping unless the item is defective.

8. Acceptable Use

You agree not to misuse the Service, including but not limited to: submitting false information, attempting to manipulate pricing, harassing our team, or using automated systems to scrape content. We may suspend or terminate access for violations.

9. Limitation of Liability

To the fullest extent permitted by law, Saucy Papi Meals is not liable for indirect, incidental, or consequential damages arising from your use of the Service. Our total liability is limited to the amount you paid for the order in question.

10. Changes to These Terms

We may update these Terms from time to time. The latest version will always be posted at this page with the “Last updated” date. Continued use of the Service after changes means you accept the revised Terms.

11. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Los Angeles County, California.

12. Contact Us

For questions about these Terms, your order, or our text program, contact us at:

Email: papi@saucypapimeals.com